Refund policy
At Speak It, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
- Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached.
- Timeframe: Returns are accepted within 30 days of delivery.
- Non-Returnable Items: Personalized or custom orders and sale items are final and cannot be returned.
Refunds
- Once your return is received and inspected, we’ll notify you of the status of your refund.
- If approved, a refund will be processed to your original payment method within 7-10 business days.
Exchanges
- We offer exchanges for the same item in a different size or color, subject to availability. If the item is unavailable, you may request a refund.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure your return is received.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [your email address] with photos of the issue. We’ll replace the item at no additional cost to you.
Contact Us
For questions or assistance with your return, please reach out to us at [your email address].
We appreciate your support and look forward to spreading positivity with you!